Refund policy

Old Line Pursuit Return & Refund Policy

At Old Line Pursuit, we want you to feel good about your purchase. If something isn’t right, please contact us so we can help.

Returns

You may request a return within 14 days after delivery.

To qualify, items must be unworn, unwashed, unused, and in their original condition, with any original tags attached. Items must be free of stains, pet hair, odors, and damage caused after delivery. Please include your order number or proof of purchase.

Trying on apparel to check the fit is welcome.

How to Request a Return

Email [email protected] with:

Your name and order number.
The item you would like to return.
The reason for your return.
Photos if the item arrived damaged, defective, or incorrect.

Once approved, we will provide return instructions and the correct return address. Please contact us before mailing anything back; the address on your package may not be our return address.

Approved returns must be shipped within 7 days after approval.

Return Shipping

Customers are responsible for return shipping when returning an item because of fit, color preference, or a change of mind. We recommend a tracked shipping service and keeping your shipping receipt.

If we sent an incorrect, damaged, or defective item, Old Line Pursuit will cover reasonable return shipping costs or provide another appropriate solution.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. If possible, report visible delivery issues within 7 days and include photos of the item and packaging.

We will review the issue and arrange an appropriate replacement, refund, or other resolution. This reporting request does not limit any rights you have under applicable law.

Items Not Eligible for Change-of-Mind Returns

The following items are not eligible for returns because of preference or a change of mind:

Personalized or custom items made to your specifications, such as names, initials, or customer-requested artwork.
Items clearly marked Final Sale before purchase.
Gift cards, except where required by law.
Digital downloads once accessed or downloaded, except where required by law.

These exclusions do not apply to items that arrive defective, damaged, incorrect, or materially different from their description.

Standard Old Line Pursuit designs are not considered personalized solely because they are printed after an order is placed. Regular sale items remain eligible unless marked Final Sale.

Exchanges

For a different size or color, contact us to request a return. Once approved, you may place a separate order for the replacement item. Availability is not guaranteed.

If the exchange is needed because of an error on our part, contact us before placing another order.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to the original payment method within 10 business days after receipt of the returned item.

Your bank or payment provider may need additional time to post the refund.

Refunds reflect the amount actually paid for the returned merchandise, including applicable sales tax. Original shipping charges are generally nonrefundable for change-of-mind returns. Shipping charges will be refunded where required by law or when appropriate because of an error on our part.

If a return is not eligible for a refund, we will contact you with the reason and available options.

Order Cancellations and Preorders

Contact [email protected] as soon as possible to request a cancellation. Standard orders and preorders may be canceled before shipment. Personalized orders may be canceled before custom production begins.

After shipment, eligible items may be returned under this policy.

Preorder shipping estimates will be stated on the product page or in your order confirmation. If we cannot meet the stated shipping timeframe, we will notify you and provide the applicable option to accept a revised timeframe or cancel for a full refund. If we cannot fulfill your order, we will cancel it and issue a full refund.

Cancellation restrictions do not limit rights arising from shipping delays or other rights provided by law.

Missing Packages

If your order has not arrived or tracking shows delivery but you cannot locate it, contact us promptly. We will help investigate with the carrier and determine an appropriate resolution.

Your Consumer Rights

This policy does not exclude or restrict any mandatory consumer rights available under applicable law. Where local law provides additional return, cancellation, or refund rights, those rights apply.